Elevate your career with Interac as a Technical Support Coordinator, focusing on incident management and application health monitoring in a 24/7 environment. This role is essential for ensuring seamless digital payment operations.
Join the Interac Real Time Payments Command Centre, where you'll be a key player in maintaining platform reliability and resolving technical issues promptly. With at least 2-3 years in technology operations, you will leverage your skills in monitoring tools and incident management while collaborating with cross-functional teams.
Key Responsibilities:
• Monitor application and infrastructure health continuously
• Respond to incidents and outages to minimize downtime
• Conduct initial triage and impact assessments on detected events
• Document incidents and troubleshooting steps clearly
• Collaborate with support teams for complex issue resolution
Requirements:
• Degree/diploma in Computer Science or a related field
• 2-3 years of ...