PERMANENT DAYSHIFT, REMOTE/WFH PHILIPPINES

Position Description: Customer - Technical Support
(DAYSHIFT, WFH - AU Electrical Industry)
Fulltime - 40 Hours
VA Rate : $10AUD per hour

Job Description

Support & QA Support

Business Unit: Client Customer Support Centre

Reports to: Leading Hand Tradesman / Job Scheduling Coordinator

Primary Systems: HubSpot (The Brain) & Simpro (Technical Data)

Role Summary

This offshore role functions as the Evergreen Customer Support Call Centre. It serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical suppo...