ePackPro is the SaaS scale-up that has digitalized HACCP , and that today leads the market. Born in a kitchen, imagined by a restaurateur, our solution enables 20,000 food industry professionals across 40 countries to stay compliant without spending their entire day on it. +50M€ ARR, +40% growth in 2024, 300+ employees spread across 5 offices: we are building something solid, and we are accelerating.

As part of the transformation of its customer support and to accompany its growth, ePackPro is strengthening its N2 Support team. The goal: absorb the increasing ticket volume, improve resolution times and strengthen internal technical expertise.

Your role: You will take ownership of technical incidents (N1/N2) and provide advanced assistance to customers. You will work on software, hardware, and network issues in close collaboration with the Product and Customer Success teams.