Providing Technical assistance to customers and sales team in ensuring accurate product selection, quotations, and order execution.

Sales - Internal Sales functions including telesales, processing of orders and all other customer service-related activities Order Processing.

Tool Repairs - Responsible for all JHB Branch repairs (managing full process from return to replacement / repair / calibration) Pro Active Selling.

Technical Enquiries - Attending to all technical support enquiries (Staff & Customers.).

Evaluation of faulty products received & advising customers of warranties VS repairs.

Monitor customer returns. Identify & communicate trends.

Update as required Calibrations list, Repairs list / timelines and warranty procedure.

Telesales

Assist customers with product selection and demonstrations based on application, industry, and budget re...