Elevate customer experiences with Mitel as a Technical Support Engineer. In this senior role, you will leverage your skills in troubleshooting, networking, and customer service to ensure excellence in support operations.
As a valued member of the global product support team at Mitel, you will collaborate with Partner Technical Support Teams and Business Partners. Your expertise will drive service enhancements and improve product quality. This is an exceptional opportunity to showcase your skills in a dynamic environment while addressing complex customer concerns.
Key Responsibilities:
• Resolve Incident and Problem tickets within service standards
• Provide workarounds for defects impacting end-users
• Collaborate professionally with Partner teams
• Ensure detailed documentation throughout ticket lifecycle
• Troubleshoot complex issues and confirm fixes in the lab
Requirements:
• Minimum 5 years in Software/Quality/Support Engineering
• Degree in Software ...