You’re someone who thrives on solving complex challenges and delivering top-tier support. In this role, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and success.What You'll Be Doing

• Providing high-quality technical support to Invicti’s enterprise customers.


• Delivering technical solutions to both technical and non-technical end-users via zoom, our support system, and other channels as needed.


• Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.


• Remotely connecting to customers’ installations to troubleshoot technical difficulties.


• Evaluating deeper insights into the challenges faced by customers...