Hi Folks,
We are looking for customer‑facing Tech Support II professionals to provide round‑the‑clock technical support for enterprise customers. The role is focused on issue troubleshooting, incident management, and customer communication.
Key Responsibilities
Provide L2 technical support to customers via phone, email, and ticketing systems
Act as on‑call support to handle high‑priority production issues
Troubleshoot application, system, and environment‑related issues (no coding)
Clearly communicate issue status, resolution steps, and timelines to customers
Work closely with internal teams (L3, Infra, Product) for escalations
Create and update incident logs, SOPs, and knowledge base articles
Ensure SLA adherence and customer satisfaction
Participate in shift handovers and operational meetings
Required Skills & Qualifications
2–4 years of experience in Technical Support / IT Support / Application Support
Strong customer‑facing experience
Excell...