Technical Support Engineer

Reports to: QA Lead

About the role We're looking for a Technical Support Engineer to be the first line of defense for platform issues across Dwelleo's bilingual real estate marketplace. You'll triage incidents, perform root cause analysis, and work closely with frontend, backend, DevOps, and AI teams to resolve and prevent problems. This role suits someone who is hands-on, methodical, and genuinely fluent with modern AI tooling to accelerate investigation and resolution.

Responsibilities

Triage, reproduce, and resolve technical issues reported by internal teams and platform users.

Perform structured Root Cause Analysis (RCA) on incidents, documenting findings and driving preventive fixes.

Track, prioritize, and manage issues through Jira, maintaining clean ticket hygiene and clear status communication.

Use GitHub to inspect code, reference commits/PRs, file detailed bug reports, and collab...