• Investigate and resolve escalated technical tickets at code, configuration, and integration level
• Diagnose root causes accurately and implement fixes that fully resolve the issue
• Manage your own ticket queue ensuring ownership and clear status updates
• Use AI to accelerate investigation and root cause analysis
• Support in scoping and delivering Change Requests to production standard
• Communicate the status and resolution of issues clearly to non-technical stakeholders
• Document fixes, patterns, and workarounds to retain institutional knowledge

Requirements

• Bachelor’s degree in a technical or scientific field (Engineering, Computer Science) or similar
• Demonstrable coding skills (Bachelor’s degree in computer science, boot camp, or equivalent)
• 3+ years working as a developer or in a technical support or implementation engineering role
• Experience in the insura...