Technical Support Engineer (Cebu)

Under the direction of the CSD Supervisor or Manager, provide technical service and support to relevant customers by:

• Being the resource person on entry-level IT-based products and solutions.
• Doing evaluation and testing on entry-level IT products.
• Provide resolution to escalated problems on supported entry-level IT products and software.

Responsibilities

• To do on-site diagnosis, isolation and assessment of computer related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.

Qualifications

• A degree holder; associate; diploma in any computer-related course.
• At least one (1) year working experience in hands‑on technical support, preferably in an IT or related industry.
• Above average communication skills and with strong customer service orientation.
• Fresh graduates are welc...