Job Description Summary Networks and Communications Engineers in the Customer Support Level 3 (global) team are Engineers specialized in communication protocols and Networks and Communications Engineers in the Customer Support Level 3 (global) team are Engineers specialized in communication protocols and Ethernet-based networks in the Grid Automation (GA) domain, especially focused on IEC 61850 communication and engineering.
The primary function of the Customer Support Level 3 (L3) Lead Expert is technical support to customers through the Customer Support Level 1 and Level 2 regional teams.
The key responsibility for this position will be IEC 61850-related support for the newest “GridBeats™ APS” protection and control solution, integration into automation and control systems and fault-finding of customer-reported communication issues.
In this role, you will collaborate with GA Sales/Business Development teams, Product Management and...