Job Summary

We are hiring a Technical Support Engineer (Data focus) to provide user-facing support to global end users . This role is critical in ensuring production system stability, incident resolution, and seamless user experience . It requires excellent English communication skills , strong technical fundamentals, and the ability to troubleshoot across APIs, databases, and distributed systems. You will act as a primary L2/L3 support contact , handling incidents, communicating with international users, and collaborating with engineering teams to maintain high system availability.

Responsibilities

• Provide L2/L3 user-facing support for production applications used by global users.
• Handle incidents via ticketing systems, chat, or calls with clear and professional English communication.
• Troubleshoot and resolve issues within SLA, ensuring minimal business impact.
• Escalate to L3 team...