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Technical Support Engineer

Company

Nozomi Networks

Location

dubai, dubai

Posted

June 18, 2026

Position Overview

Responsibilities
  • Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
  • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
  • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
  • Develop and maintain core competency on Nozomi Networksentire product line and technologies.
  • Create knowledge base content where none exists while updating existing to correctly position solutions.
  • Understanding of critical account infrastructure and technical environments.
  • Provide white-glove treatment for critical accounts.
  • Replicate and reproduce customer issues in the lab ...

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