We are looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors.

Key Responsibilities

• Provide L1/L2 technical support for user, system, and network-related issues.

• Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access.

• Assist users with access issues, IP configuration, device setup, and basic hardware/software problems.

• Monitor system and network performance and respond to ale...