Join our Exchange Production Support team as a Technical Support Engineer, specializing in the cryptocurrency trading business. Provide specialized application support and ensure system uptime.
Your main responsibility will be to manage production incidents, collaborating across teams to deliver quick resolutions. The right candidate will have strong technical skills and experience in the banking or financial sector, seamlessly interacting with various stakeholders for effective communication.
Key Responsibilities:
• Offer technical assistance to customers and users
• Resolve production incidents through comprehensive management
• Own and implement release activities and audits
• Monitor and automate alerts for application stability
• Drive continuous improvement initiatives across the team
Requirements:
• 2+ years in production support roles in finance
• Expertise in UNIX, SQL, and Bash/Python scripting
• Essential knowledge of FIX protocol and APIs