We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.

• Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
• Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
• Administer and support VoIP systems and other enterprise applications.
• Monitor system performance, availability, and reliability, escalating issues when necessary.
• Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
• Participate in training and mentorship programs to develop leadership ...