Step into a dynamic role as a Technical Support Engineer, focusing on deep technical issues surrounding APIs and system connectivity. Utilize your Linux skills to provide top-notch customer support.
In this position, you will manage a range of technical inquiries, specifically tackling complex customer tickets involving third-party services and deployment connectivity issues. Your ability to analyze symptoms and find solutions will be critical in navigating multi-stage systems and providing exceptional support to clients.
Key Responsibilities:
• Triage and manage a variety of support tickets
• Diagnose API key issues effectively
• Debug container connectivity and memory issues
• Analyze monitoring data to identify real outages
• Escalate issues with comprehensive documentation
Requirements:
• 2-4 years of experience in technical support or DevOps
• Comfort with SSH, Docker, and shell scripting
• Familiarity with AWS and its services
• Skills in readi...