Responsible for supporting the WAN/LAN infrastructures for several accounts
Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
Coordinates with field support organizations to install/fix network issues
Excellent written and verbal skills in English (CEFR B2 and above)
Desired Qualifications
Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
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