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Technical Support Engineer (L2)

Company

Vng Solutions

Location

dubai, dubai

Posted

July 03, 2026

Position Overview

Responsibilities
  • Troubleshoot and diagnose technical problems with business applications.
  • Provide clear and concise instructions to customers to resolve technical issues.
  • Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA).
  • Escalate complex issues to senior technicians when necessary.
  • Maintain a positive and professional demeanor when interacting with customers.
  • Stay up-to-date on the latest technology trends and advancements.
  • Document technical issues and solutions for future reference.
  • Contribute to the development and improvement of team’s knowledge base.
  • Ability to provide training, knowledge transfer and support to other team members
Requirements
  • Minimum of 2+ years of hands-on experience in a technical support role.
  • Good analytical, problem-solving and troublesho...

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