Technical Support Engineer II

Work Setup: Onsite in Eastwood, Quezon City (QC)

Schedule: Flexible / Shifting schedule

Must HaveRequirements:

• At least 4 years of relevant experience and knowledge in Linux OS is required.
• Prior Enterprise Customer experience, supporting global clients or customers.
• Prior direct experience working for vendors and supporting paying customers.
• Proven hands‑on experience with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• Stake holder management experience: Global support experience working with internal and external stakeholders is a requirement.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.
• Excellent communication skills.

Responsibilities:

• Monitor and triage incoming support cases via a shared queue.
• Pr...