OVERVIEW

We're seeking an experienced Technical Support Engineer to join our Client's Technical Support team as Technical Support Engineer – IC2 – Platform Technologies. The ideal candidate combines deep technical aptitude with excellent interpersonal skills, as you'll be directly interfacing with customers and helping them navigate challenging situations.

This position requires the ability to quickly master the Client's platform and adapt to dynamic technical environments. While primarily working during regular business hours, flexibility for evening, weekend, and holiday coverage is essential to support the global customer base. The role requires onsite presence twice per week at our office location.

Location: Hybrid, 2x per week in Toronto | Pay: CAD $40–43 | Contract: 12‑month contract to hire

RESPONSIBILITIES

• Serve as the final escalation point for complex technical issues within the ServiceNow Technical Support organization
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