Description
/Preferred Qualifications
Responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with sophisticated software solutions.Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites.Thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs.If the depth of technical understanding requires, reporting to relevant engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 25-50...