THE ROLE

We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.

RESPONSIBILITIES

Logging and answering both technical and functional queries for international partners and customers
Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365
Identifying and reporting defects in our application code, and managing fixes through Development
Documenting solutions t...