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Technical Support Engineer -SD

Company

Mphasis

Location

pune, maharashtra

Posted

June 04, 2026

Position Overview

Job Description  
Role: Technical Support – Service Desk L2  
Location: Pune  
Job Summary –   
Candidates with a minimum 1 to 2 years of IT Service Desk experience – Those with technical knowledge and L1 troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement. 
Years of experience needed –   
1 to 2 years of experience 
Technical Skills:   
Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint 
End User Experience management 
Active listening and probing skills. 
Effective business communication skills. 
Navigate through ticketing tools and knowledge base articles. 
Receptive for feedback and willing to learn. 
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Technical Support Engineer -SD

Position Overview

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