Overview

Provides technical support to customers and other departments. Handles technical issues of highest complexity without supervision. Trains and mentors junior staff members. Specialized in multiple technical areas/products with strong understanding and experience in other areas including customer care skills.

Very knowledgeable about internal procedures, processes, and tools. Excellent team player and communicator with diagnostic and troubleshooting skills. Consistent in all aspects of the role. Acknowledged resource for colleagues. Must show corporate interest, adaptability and independence as well as demonstrate experience in approaching technical and procedural questions.

Responsibilities

• Follow processes and procedures for technical support workflow.
• Interact professionally and courteously with all customers and peers. React calmly under stressful situations and receive constructive criticism well.
• Maintain confide...