Technical Support Engineer (Singapore)

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team in Singapore.

Location: Singapore

Work Mode: Work from Office

Role: Technical Support Engineer

• Monitor and manage the system to ensure that all system parameters are optimum.
• Escalate to the necessary teams if there is any abnormality to the systems or if system parameters are less optimum.
• Manage number of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
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