Job Title: Technical Support Engineer – VoIP & MSP

Location: Remote / Onsite (As Required)

Job Type: Full-Time

Job Summary

We are seeking a highly motivated and experienced Technical Support Engineer with hands‑on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will provide technical support, troubleshoot VoIP and network‑related issues, manage client environments, and ensure excellent customer service.

Key Responsibilities

• Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.
• Troubleshoot and resolve VoIP‑related issues including call quality, SIP trunking, PBX systems, and handset configurations.
• Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services.
• Monitor and respond to alerts generated by RMM and mo...