Technical Support Engineer (LATAM/US) – Binance Binance is a leading global blockchain ecosystem, and we are seeking a Tier 3 Technical Support Engineer to resolve complex technical issues and collaborate closely with backend development teams. The role focuses on advanced troubleshooting, with opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities - Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java/Spring Boot t...