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Technical Support Executive – Payments

Company

Zand

Location

dubai, dubai

Posted

June 04, 2026

Position Overview

Act as the first point of contact for clients needing integration and technical assistance across new and existing payment solutions. Facilitate seamless API-based onboarding, configuration, and support by coordinating across internal teams and external clients. Drive faster integrations, quicker technical resolutions, and standardized UAT and go-live setups to ensure outstanding client experiences and successful deployment of banking and payment products.

Key Responsibilities
  • Support new and existing client integrations across APIs, payment interfaces, and technical touchpoints.
  • Lead API walkthroughs and solution guidance sessions for both clients and internal stakeholders to ensure implementation readiness.
  • Manage and configure UAT and production environments for successful testing and go-live.
  • Investigate, troubleshoot, and debug integration issues, maintaining ownership and escalating where necessary until resolution.
  • Prepar...

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