Join Portable Electric as a Technical Support Lead, where you’ll tackle technical issues while fostering customer satisfaction in a full-time, permanent role based in Vancouver, BC. Leverage your technical expertise to deliver solutions and support our innovative clean power technology.
As a key member of the Operations team, you will be instrumental in addressing customer inquiries and ensuring timely resolutions. This role requires a strong technical foundation and a commitment to quality and service, while collaborating with various departments to optimize processes and support customer needs.
Key Responsibilities:
• Coordinate service activities for efficient customer issue resolution
• Respond to technical problems and inquiries promptly
• Assist with service scheduling and logistics planning
• Maintain service records and standard operating procedures
• Provide senior-level support to technicians and team members
Requirements:
• 5+ years in customer-fac...