Department:

•  Customer Success - Tech Support Reports to:  Manager, Technical Support Location:  Orlando - Hybrid/ 4 days at OneRail HQ/1 day remote FLSA Status:  Exempt (Salary) Overview OneRail is seeking a highly motivated and experienced Technical Support Lead to help drive the day-to-day success of our Technical Support team as we continue scaling our fast-growing logistics technology platform.


• This is a hands-on technical leadership role focused on advanced troubleshooting, team mentorship, and continuous improvement rather than formal people management.
• The Technical Support Lead serves as the primary escalation point for complex issues, provides day-to-day guidance to team members, and helps improve the overall effectiveness of the support function through stronger processes, documentation, and tooling.
• This role exists to strengthen technical support operations as the business grows by improving issue resol...