Job Title: Technical SupportJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:

You’ll serve as a frontline technical expert supporting Counter‑UAS customers in high‑consequence environments, providing rapid, mission‑critical troubleshooting over the phone and guiding users through complex issues without visual aids. In this role, you’ll manage the full lifecycle of support tickets in Jira Service Management, maintain clear communication with customers and internal teams, and contribute to high‑quality documentation and knowledge‑sharing across the program. You’ll collaborate closely with engineering, DevOps, DSP, and field support teams to resolve challenging technical issues, identify trends, and improve support processes. As the primary point of contact for a designated customer group, you’ll build deep ...