Responsibilities

• Learn and master configuration procedures for each supported brand to ensure accurate and efficient setup and support
• Create Bill of Materials (BOM) based on client requirements
• Deliver technical training or product demonstrations to clients
• Provide Pre-Sales and After-Sales Technical Support
• Document technical support tickets
• Create technical reports, manuals, and system documentation

Qualifications

• Graduate of BS Electronics Engineering, BS IT or related courses
• Licensed Electronics Engineer (ECE) is a plus
• At least 2 years experience in Pre-Sales and After-Sales Technical Support
• Experience in Network Systems, Software Configurations and Hardware Troubleshooting
• Strong interest in learning, problem-solving and communication skills