Overview

We are looking for a Tech-Support Specialist to start Working From Home within Metro Manila.

What does a Tech Support Specialist do?

Technical support, or tech support, is a customer service role that involves helping users resolve issues with their technology:

Responsibilities

• Diagnosing and fixing issues — Technical support workers diagnose and fix hardware or software issues. They may also perform regular maintenance on computers and networks.
• Providing support — Technical support workers provide support to users over the phone, in person, or via online chat or email.
• Documenting interactions — Technical support workers may generate support tickets to document their interactions with users.
• Restoring productivity — Technical support workers aim to restore productivity by addressing issues that can disrupt daily activities.

Qualifications