Splace BPO is seeking a highly motivated and customer-focused Technical Support Representative to join our team on-site. The primary responsibility of this role is to provide first-level technical support, performing basic troubleshooting to resolve client software issues and ensure a seamless service experience.Key Responsibilities
- Serve as the primary technical contact via multiple channels, including phone, email, and chat.
- Diagnose and resolve common technical issues across the client's platform, including mobile applications and web portals, using basic troubleshooting steps.
- Escalate complex or unresolved problems to Tier 2 support or engineering teams with complete and accurate documentation.
- Maintain professional client communication and ensure timely updates on the status of th...