**Type:** Contract
**Job Title:** Technical Support Representative
**Location:** Painted Post, NY
**In Office Position and/or Hybrid Rotation** – Hybrid expectation is that team members will be onsite 3 days per week and remote 2 days per week. Schedule determined with the team.
**Pay Rate:** Based on experience
**Work Hours:** Monday – Friday, 8:00 AM – 5:00 PM
**Education:** High School Diploma/GED required; Associate degree in Information Technology or related field, or equivalent professional certification, preferred.

Provide exceptional technical support while serving as the first point of contact for end users. In this hybrid Service Desk role, you'll troubleshoot hardware, software, and mobile device issues, manage incidents through ServiceNow, and deliver outstanding customer service across phone, chat, and walk-up support channels. If you have strong technical troubleshooting skills, enjoy solving problems, and thrive in a fast-paced environme...