Responsibilities

• Provide technical assistance and support for incoming queries.
• Document and track issues using ticketing systems.
• Guide customers through problem-solving processes.
• Maintain a high level of customer satisfaction.
• Collaborate with the technical team to resolve complex problems.

Qualifications

• Educational Qualifications: Bachelor’s degree in a related field.
• Experience Level: 1-3 years of relevant experience in technical support.
• Skills and Competencies: Proficient in Customer Relationship Management, excellent English language skills, and strong public speaking abilities.
• Working Conditions: Office environment with potential remote work options.
• Qualities and Traits: Strong problem-solving skills, empathy, attention to detail, and effective communication.