We’re Hiring: Technical Support Representative / Technical Support Engineer

Responsibilities

• Handle Tier 1-2 technical support and complex issue resolution
• Support eCommerce platforms (Amazon, Shopify, Gorgias)
• Manage product listings, including SKU setup and maintenance
• Assist B2B clients with technical and platform-related concerns
• Collaborate with internal teams for escalations and resolutions

Requirements

• Minimum of 1 year Tier 1-2 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• Experience in product listing and SKU management
• B2B (Business-to-Business) support experience
• SaaS support experience

Work Set-Up

• Full onsite training
• Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite

Availability

• Must be available to start ASAP