Technical Support Representative / Service Desk

About the job Technical Support Representative / Service Desk

This is direct permanent employment to our client.

Trinity will assist and guide you through the process

Key Responsibilities:

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
• Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher level within organization.

Key Requirements:

• Bachelor's degree graduate, any field.
• Must have at least 18 months BPO experience in doing technical support or serv...