National Capital Region (NCR), Taguig City

• At least 1 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor's/College Degree, Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer), Engineering (Electrical).
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.

Responsibilities

• Handle customer inquiries through voice calls and email in a professional and timely manner.
• Troubleshoot and resolve product-related issues by guiding users through step-by-step solutions.
• Accurately document customer interactions, issue details, and resolutions in the ticketing system.
• Maintain up-to-date knowledge of product updates, system changes, and troubleshooting techniques.
• ...