Elevate your career with Fortinet as a Technical Support Specialist in Burnaby. This position focuses on customer engagement, technical support, and contributes to our cybersecurity mission.
As a pivotal member of the Burnaby TAC Team, you will provide exceptional customer service and act as the escalation point for high-profile cases. Your role will involve analyzing configuration information, developing training materials, and staying updated on the latest security trends. Collaboration with QA and development teams will be key to identifying solutions and improving existing processes.
Key Responsibilities:
• Serve as an escalation point for critical customer issues
• Analyze and recommend changes to system configurations
• Educate customers on networking and product knowledge
• Consult technical documentation for problem-solving
• Contribute to knowledge-based articles for customer support
Requirements:
• 5+ years in technical support or networking/securit...