Elevate customer satisfaction with Letsignit as a Technical Support Specialist L1/L2 in Montreal, QC. This hybrid role focuses on diagnosing and resolving technical issues efficiently.
As a full-time Technical Support Specialist for North America, you will engage with customers to manage incoming support requests. Your main tasks include troubleshooting problems across email and cloud environments, performing configuration reviews, and escalating complex incidents. Collaborate closely with teams to ensure customers are guided smoothly through product features while contributing to the knowledge base for continuous development.
Key Responsibilities:
• Handle incoming customer support requests effectively
• Diagnose technical issues related to Letsignit products
• Perform L1 and L2 troubleshooting on customer environments
• Document solutions and contribute to the knowledge base
• Collaborate with teams to maintain customer satisfaction
Requirements:
• Strong t...