Elevate your career in technical support at Terra Dygital in Vancouver, BC. As a Technical Support Specialist, you'll thrive in a role focused on exceptional client service and problem resolution.

You will support clients by troubleshooting issues related to Microsoft products and network systems. Your excellent communication skills and the ability to manage urgent situations will be crucial in this role. Collaborate with seasoned professionals while playing a pivotal part in our clients' IT success.

Key Responsibilities:
• Provide technical support for Microsoft applications and systems
• Assist with disaster recovery and business continuity planning
• Train and onboard new clients efficiently
• Review and maintain service standards through project metrics
• Ensure accurate documentation of client interactions

Requirements:
• Over 2 years’ experience in IT support or managed services
• Certifications in M...