Job Description
Providing comprehensive technical support (Level 1 & Level 2) to all employees and ensuring the continuous and efficient operation of technical systems and equipment. This includes supporting the technical infrastructure, maintaining devices, printers, and meeting systems, and contributing to enhancing information security and protecting systems from cyber threats to minimize any impact on workflow.
Responsibilities
- User Technical Support
- Receiving and processing technical support requests (tickets) via phone, email, ticketing system, or in person.
- Diagnosing and resolving technical issues related to hardware, software, and operating systems (Windows/macOS).
- Providing remote or on-site technical support to users as needed.
- Troubleshooting Microsoft 365 application issues (Outlook, Teams, Word, Excel, OneDrive).
- Mainframe and Network Printers