Responsibilities

• Reproduce, analyze, and resolve technical issues or elevate when necessary
• Create and manage incident tickets ensuring SLA compliance
• Collaborate with DevOps, QA, and Product teams to resolve problems
• Act as the first line of technical defense for clients with professional communication
• Monitor product stability and notify relevant teams during urgent incidents
• Escalate unresolved or blocked issues according to internal procedures

Requirements

• 1+ years of experience in technical support, preferably in B2B or iGaming
• English B2+ proficiency
• Fluency in Russian or Ukrainian
• Readiness to work shift‑based schedules including regular night shifts
• Hands‑on experience with browser DevTools
• Practical skills in analyzing logs via Kibana and monitoring via Grafana
• Proficiency with Jira and Confluence
• Familiar...