Join as a Technical Support Specialist providing outstanding hardware support for customers. Engage with clients to troubleshoot issues and guide them through resolutions efficiently.
In this technical capacity, you will handle customer inquiries primarily via phone and email, providing step-by-step guidance on hardware solutions. Collaboration with engineering and marketing is essential for the creation of manuals and training tools. A technical acumen in electrical troubleshooting methodologies is required, supported by knowledge of ticketing and ERP systems for effective customer service management.
Key Responsibilities:
• Engage with customers to troubleshoot technical problems
• Create and maintain training and technical resources
• Track customer issues through a ticketing system
• Collaborate on product enhancement feedback
• Prepare and manage RMA requests alongside repair teams
Requirements:
• Diploma in mechanical/electrical engineering or similar