You will diagnose and resolve our corporate clients' technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
You create support tickets and process them to final resolution.
You build personal customer relationships and focus on offering an awesome customer experience.
You remain alert to messages from the incident notification system and inform the response team when incidents arise.
You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
You elevate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.
You convey customer feedback to product development staff.
You interact with other teams to provide comprehensive and high-quality support.
You help in user education.
You...
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