Job Description
Core Responsibilities:

* Troubleshooting software and hardware issues for end-users.
* Providing timely and effective technical support to customers via phone, email, and chat.
* Collaborating with cross-functional teams to resolve complex technical problems.
* Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure
* Documenting and tracking customer interactions and technical issues in a ticketing system.

Day-to-Day:

A client of Insight Global is looking for a bright, dynamic, hands-on 2nd-line support analyst to join a talented and highly valued team. Working from the office based in Alpharetta, GA supporting 13K internal users across the USA and worldwide. You will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. The client is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused o...