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Technical Support Specialist II

Company

Ivaco Rolling Mills

Location

l'orignal, on

Posted

June 12, 2026

Position Overview

            Respond and follow up on technical help tickets submitted via ServiceNow system 
Provide IT support for Windows, Microsoft 365, Adobe, and a variety of other applications used internally 
Independently investigate and implement solutions to technical issues and projects within established SLA’s 
Identify recurring technical issues and propose solutions to address the root problems. Contribute standard documentation to the Knowledge Base 
Deploy and maintain IT hardware, such as printers, scanners, mobile phones, end user computers, AV systems and conference phone systems 
Coordinate with other departments to resolve client issues 
Oversee device inventories and supply room and assist in reporting for budgetary purposes 
Provide audio/visual setup and support for important client meetings and board presentations 
Assist with updating and repurposing of existing computers, phones, tablets. Assist in inventory organiz...
        

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Technical Support Specialist II

Position Overview

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