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Technical Support Specialist II

Company

Tiger Text

Location

Roma Norte, Ciudad de México

Posted

July 20, 2026

Position Overview

transforming the way clinical care teams work and communicate.

We are seeking a bright and energetic Technical Support Specialist II to join our team. This is an exceptional opportunity for recent graduates looking to kick-start their career in the tech industry and make a significant impact in a dynamic, fast-growing company. As the primary technical contact, you'll gain hands-on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients.

This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week.

What You’ll Be Doing:

 

  • Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat
  • Exceed customer expectations by providing timely responses and creating a positive experience
  • Get hands-on experience by owning support escala...
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